Complaints & Dispute Resolution

Email hello@ausvera.com.au with your name, the project or service involved, a description of the issue and the outcome you are seeking.

We aim to acknowledge complaints within two business days.

Every complaint is reviewed fairly. We may ask you for supporting information, such as emails, screenshots or project details, to help us understand the issue.

We will work with you towards a reasonable resolution. Because each matter is different, we cannot guarantee a fixed resolution timeframe, but we will keep you informed.

If we cannot resolve the matter together, you may contact your state or territory fair trading or consumer affairs agency. Your rights under the Australian Consumer Law are not affected.

Complaints about the handling of personal information can be raised with us first, and then with the Office of the Australian Information Commissioner (OAIC) if unresolved.