Privacy Policy

Ausvera Digital Group ("Ausvera", "we", "us" or "our") respects the privacy of customers, website visitors and other individuals whose personal information we handle.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information, and how individuals may contact us regarding privacy matters.

We comply with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and Australian Privacy Principles where applicable.

Depending on the services requested, we may collect:

• Names, business names and contact details
• Email addresses, phone numbers and business addresses
• Project requirements and communications
• Quotations, orders and service agreements
• Website content, images, logos and uploaded documents
• Account and administrative information
• Billing, invoice and transaction information
• Subscription and payment status
• Support requests and correspondence
• Technical information such as IP addresses, browser details and website activity

We aim to collect only information reasonably necessary for our business operations and agreed services.

We may collect personal information through:

• Website enquiry and quotation forms
• Customer registration and billing processes
• Email and other business communications
• Customer-supplied project materials
• Website hosting and maintenance activities
• Support requests
• Cookies and technical website systems
• Authorised third-party service providers

We use personal information to:

• Respond to enquiries
• Prepare quotations
• Provide digital services
• Manage customer projects
• Process payments and subscriptions
• Issue invoices and receipts
• Provide technical and customer support
• Maintain website and account security
• Comply with legal and taxation obligations
• Investigate suspected fraud or misuse
• Improve our website and services
• Send lawful business or marketing communications

Marketing communications will include appropriate opt-out arrangements where required.

Ausvera may use Stripe to process website payments, recurring subscriptions, invoices and refunds.

Payment details may be collected directly by Stripe.

Ausvera generally receives information such as transaction references, billing details, payment status and limited payment-method information.

We do not intend to store full payment card numbers or card security codes in Ausvera's own website database.

Payment processing is also subject to the applicable payment provider's privacy terms.

Ausvera may develop, host or maintain websites containing information collected by our customers from their own website visitors.

Depending on the arrangement, Ausvera may act as a service provider handling that information on behalf of the customer.

Customers remain responsible for their own legal obligations concerning personal information collected through their websites.

Where appropriate, additional data-processing, security or confidentiality terms may be agreed.

We will take reasonable steps to separate customer access and restrict access to information according to authorised roles.

We may use external providers for:

• Website development and deployment
• Hosting, cloud infrastructure and databases
• Payment processing
• Email and business communications
• Security and monitoring
• Analytics and performance measurement
• Project management and support
• Accounting and professional services

Providers may include Stripe, Google Workspace and the development or hosting platforms selected for particular services.

Actual providers and data flows may vary depending on the services used.

We will not claim that customer information is stored exclusively in Australia unless that arrangement has been verified.

Ausvera may use AI-assisted tools in website development, design, coding, content preparation and related services.

Where customer information is processed through external AI services, we will consider the nature of the information, relevant contractual obligations, applicable privacy requirements and appropriate security safeguards.

We will not intentionally submit confidential or sensitive customer information to external AI services without an appropriate lawful basis and necessary authorisation.

Some third-party providers may store or process information outside Australia.

The relevant countries and processing arrangements depend on the providers used.

Where applicable law requires it, Ausvera will take appropriate steps concerning overseas disclosures and the handling of personal information by overseas recipients.

Customers may contact us for information about relevant service providers and processing arrangements.

Our website may use cookies or similar technologies for essential functionality, security and performance.

Additional analytics or advertising technologies may be used where disclosed and appropriately configured.

We will update this policy and provide any legally required notices or choices before introducing new tracking technologies.

We take reasonable measures appropriate to the information and services involved.

Measures may include encrypted connections, authentication, access controls, restricted administration, security updates, appropriate monitoring and secure payment processing.

No online service can guarantee absolute security.

We will assess suspected security incidents and comply with applicable data breach notification obligations.

We retain personal information only for as long as reasonably necessary for service delivery, business administration, legal compliance, dispute resolution and other lawful purposes.

Financial and taxation records may be retained for applicable statutory periods.

When information is no longer required, we will take reasonable steps to delete, destroy or de-identify it, subject to legal requirements and technical limitations.

Customer website data may be subject to separate retention, export and deletion arrangements under the applicable service agreement.

Individuals may request access to or correction of personal information held by Ausvera.

We may need to verify identity before processing a request.

Requests will be assessed in accordance with applicable law.

Privacy concerns and complaints can be sent to hello@ausvera.com.au.

Please provide sufficient information for us to investigate.

We will respond within a reasonable period and explain available further complaint options where applicable.

Where the Privacy Act applies, eligible individuals may also have the right to complain to the Office of the Australian Information Commissioner.

Ausvera may send service-related communications and lawful marketing messages.

Marketing communications will comply with applicable Australian requirements, including the Spam Act 2003 (Cth).

Recipients may unsubscribe from promotional communications using the available opt-out mechanism.

Our website may contain links to external websites and services.

Independent third parties are responsible for their own privacy practices.

Visitors should review the relevant third-party policies.

We may update this Privacy Policy to reflect operational, technological or legal changes.

The current version will be published on our website with its effective date.

Ausvera Digital Group — Jashanpreet Singh, sole trader. ABN 51 785 482 915. Queensland, Australia.

Email: hello@ausvera.com.au · Website: https://ausvera.com.au